2D – The Human Factors Leading to Student Success
Abstract:
Student success is often discussed in terms of policies, programs, and data—but at its core, it is deeply human. This
session explores the critical role that human factors play in shaping student well-being and outcomes, including
communication, cultural competency, empathy, trust-building, and cross-functional collaboration. Participants will
examine how staff and faculty interactions, institutional climate, and service design impact student engagement,
retention, and overall success.
Drawing on real-world examples and practical strategies, this session highlights ways to align processes and services
with the lived experiences of diverse student populations—particularly international and Asia Pacific constituents.
Attendees will gain insights into creating programs to improve student-centered communication and foster environments
where students feel supported, understood, and empowered.
Learning objectives:
- Leverage AI efficiencies with human-centered approaches to enhance student engagement, well-being, and
retention
- Explore methods for strengthening collaboration across campus units for effective communication and support
- Learn strategies and professional competencies to improve service delivery through empathy and inclusive
practices
Target audience:
Attendees interested in student recruitment, student engagement, and academic success.