Abstract
Student success is often discussed in terms of policies, programs, and data—but at its core, it is deeply human. This session explores the critical role that human factors play in shaping student well-being and outcomes, including communication, cultural competency, empathy, trust-building, and cross-functional collaboration. Participants will examine how staff and faculty interactions, institutional climate, and service design impact student engagement, retention, and overall success.
Drawing on real-world examples and practical strategies, this session highlights ways to align processes and services with the lived experiences of diverse student populations—particularly international and Asia Pacific constituents. Attendees will gain insights into creating programs to improve student-centered communication and foster environments where students feel supported, understood, and empowered.
Learning objectives
- Leverage AI efficiencies with human-centered approaches to enhance student engagement, well-being, and retention
- Explore methods for strengthening collaboration across campus units for effective communication and support
- Learn strategies and professional competencies to improve service delivery through empathy and inclusive practices
Target audience
Attendees interested in student recruitment, student engagement, and academic success.
